Operational Excellence Unlocked: Essentials — OEA - Operational Excellence Associates LLC

Founder offer: Use code FOUNDER30 at checkout for 25% off. Limited to the first 30 enrollments — expires automatically. No extensions. 14 sessions covering the full DMAIC journey — from choosing the right project to making change last. Built for professionals who need tools that work in the real world, not just on an exam. Most CI training gives you a framework to memorize. This gives you a system to use. Across 14 sessions you will learn how to select and launch the right project, diagnose what is actually broken, find the real root cause, design and execute a solution, and build controls that hold up after you walk away. Every session includes a practical toolkit — summary sheets, templates, quizzes, and GPT prompts. Weekly office hours included.

Learn how to choose the right project, map your process, and measure what actually matters.

Find the real root cause, design the right solution, and execute it with the right framework.

Make your change last — with control plans, dashboards, audits, and a handover that sticks.

Hi, I’m Prashant Dhillon.

Welcome — I'm a Certified Master Black Belt (MBB) and Project Management Professional (PMP) with 15+ years of Continuous Improvement experience across Manufacturing, Construction, and Healthcare. In my professional career, I've personally trained 50+ Green Belts and 25+ Black Belts — with a 100% certification exam pass rate across every student I've coached. My project coaching has helped teams improve project completion rates from 30% to 90%. I hold an MS in Industrial and Systems Engineering from Virginia Tech and an MBA from Duke University's Fuqua School of Business. This program distills that same field-tested, practitioner-first approach into something you can apply immediately — not just memorize for an exam.

The syllabus

18 Chapters · 102 Lessons

1. OEA Essentials Introduction Free preview
1. 01. Introduction Free preview
1. 01. Introduction Free preview
2. (Included in full purchase)
  02. Voice of customer (VOC)
3. (Included in full purchase)
  03. Preliminary study
4. (Included in full purchase)
  04. Prioritize
5. (Included in full purchase)
  05. Recap & End
6. (Included in full purchase)
  06. Test your knowledge
1. 01. Introduction Free preview
2. (Included in full purchase)
  02. Project Charter
3. (Included in full purchase)
  03. Stakeholder Analysis
4. (Included in full purchase)
  04. RACI
5. (Included in full purchase)
  05. Ground Rules
6. (Included in full purchase)
  06. Team Formation Stages
7. (Included in full purchase)
  07. Recap & End
8. (Included in full purchase)
  08. Test your knowledge
1. 01. Introduction Free preview
1. 01. Introduction Free preview
2. (Included in full purchase)
  02. What is process
3. (Included in full purchase)
  03. Intro to process mapping
4. (Included in full purchase)
  04. Metrics
5. (Included in full purchase)
  05. Muda
6. (Included in full purchase)
  06. Process Maps
7. (Included in full purchase)
  07. Recap & End
8. (Included in full purchase)
  08. Quiz
1. 01. Introduction Free preview
2. (Included in full purchase)
  02. Time Metrics
3. (Included in full purchase)
  03. Quality Metrics
4. (Included in full purchase)
  04. Efficiency Metrics
5. (Included in full purchase)
  05. Customer Metrics
6. (Included in full purchase)
  06. End
7. (Included in full purchase)
  07. Quiz
1. 01. Introduction Free preview
1. 01. Intro Free preview
2. (Included in full purchase)
  02. Pareto Principle
3. (Included in full purchase)
  03. Stratification
4. (Included in full purchase)
  04. Recap & Close
5. (Included in full purchase)
  05. Quiz
1. 01. Intro Free preview
2. (Included in full purchase)
  02. Problem Definition
3. (Included in full purchase)
  03. Problem Solving Thinking
4. (Included in full purchase)
  04. RCA Tools
5. (Included in full purchase)
  05. RCA Must Haves
6. (Included in full purchase)
  06. Recap & Close
7. (Included in full purchase)
  07. Quiz
1. 01. Intro Free preview
2. (Included in full purchase)
  02. What is Risk
3. (Included in full purchase)
  03. Intro to FMEA
4. (Included in full purchase)
  04. FMEA Steps
5. (Included in full purchase)
  05. Risk Matrix
6. (Included in full purchase)
  06. FMEA Common Mistakes
7. (Included in full purchase)
  07. Recap & Close
8. (Included in full purchase)
  08. Quiz
1. 01. Intro Free preview
2. (Included in full purchase)
  02. What is A3
3. (Included in full purchase)
  03. When to use A3
4. (Included in full purchase)
  04. A3 Structure
5. (Included in full purchase)
  05. Bringing A3 to life
6. (Included in full purchase)
  06. Close
7. (Included in full purchase)
  07. Quiz
1. 01. Introduction Free preview
1. 01. Brainstorm Intro Free preview
2. (Included in full purchase)
  02. Generate Ideas
3. (Included in full purchase)
  03. Select the best solution
4. (Included in full purchase)
  04. Close
5. (Included in full purchase)
  05. Quiz
1. 01. Intro Free preview
2. (Included in full purchase)
  02. Takt
3. (Included in full purchase)
  03. Flow
4. (Included in full purchase)
  04. Pull
5. (Included in full purchase)
  05. Zero Defects
6. (Included in full purchase)
  06. ECRS
7. (Included in full purchase)
  07. Future State Map
8. (Included in full purchase)
  08. Close
9. (Included in full purchase)
  09. Quiz
1. 01. Intro Free preview
2. (Included in full purchase)
  02. Execution Approaches
3. (Included in full purchase)
  03. Last Planner System
4. (Included in full purchase)
  04. Rapid Improvement Events
5. (Included in full purchase)
  05. Scrum
6. (Included in full purchase)
  06. Close
7. (Included in full purchase)
  07. Quiz
1. 01. Intro Free preview
2. (Included in full purchase)
  02. Validation Ladder
3. (Included in full purchase)
  03. Simulate
4. (Included in full purchase)
  04. Test
5. (Included in full purchase)
  05. Pilot
6. (Included in full purchase)
  06. Gain Buy-in & Close
7. (Included in full purchase)
  07. Quiz
1. 01. Intro Free preview
2. (Included in full purchase)
  02. Why sustaining is hard
3. (Included in full purchase)
  03. Control plan
4. (Included in full purchase)
  04. SOP
5. (Included in full purchase)
  05. Dashboards
6. (Included in full purchase)
  06. Trend charts & SPC
7. (Included in full purchase)
  07. Response plans
8. (Included in full purchase)
  08. Audit & verification
9. (Included in full purchase)
  09. Steering reviews
10. (Included in full purchase)
  10. Handover
11. (Included in full purchase)
  11. Recap & close
12. (Included in full purchase)
  12. End of journey
13. (Included in full purchase)
  13. Quiz

The Complete Practical Guide to Continuous Improvement

Hi, I’m Prashant Dhillon.

The syllabus

1 0. Operational Excellence Unlocked: Essentials

2 1. Launchpad to Success: Listen, Prioritize, and Launch

3 1.1. Project Selection Framework: How to pick high impact projects

4 1.2. Project Kickoff Essentials: Getting the right launch for project

5 2. Process X-Ray: Diagnosing Performance with Data

6 2.1. Process Visualization: First step to streamlining work

7 2.2. Measure What Matters: Turning data into better decisions

8 3. From Symptoms to Source: Find the real problem

9 3.1. Finding What Matters Most with Pareto Principle & Stratification

10 3.2. Smarter Problem Solving: Getting to the Root Cause

11 3.3. Risk Radar: Mastering FMEA for Smarter Prevention

12 3.4. One Page, One Problem: A3 - A Simple Guide to Solving Any Problem

13 4. Solution to Impact Introduction

14 4.1. Brainstorm to Breakthrough: Turning Ideas Into Impact

15 4.2. Designing Future State

16 4.3. Choosing the Right Approach & Framework

17 4.4. Test, Pilot & Gain Buy-in

18 5. Making Change Last: Control what matters